faqs

How can we help?

Most Frequently Asked

Are there any contracts?


We do not have any lock-in contracts. Simply order and pay as you go. You can also join our subscription plan and direct debit service to save time.




What is the cut off time for ordering?


Tuesday midnight is the cut off time for ordering. If you forget to order before cut off time, please send us a message and we will see what we can do.




Does Lifestyle Meal Prep cater for special diets?


Lifestyle Meal Prep do low carb or half carb options meals. Simply let us know when you are ordering. We are also working on Vegetarian, Vegan and Paleo FODMAP diet.




Are Lifestyle Meal Prep meals alterable?


Yes! Lifestyle Meal Prep meals can be customisable according to your diet requirements, allergies and preferences. Please let us know in the Order Form.




How do I order?


You can order on our website, simply click the ORDER NOW button and fill out the form! Alternatively, you can message us on Facebook or Instagram and speak to one of our team members to order.




How long will my meals last?


Lifestyle Meal Prep meals have an shelf life 5 days in the fridge and 3 months in the freezer once you receive meals.





Product

Does Lifestyle Meal Prep cater for special diets?


Lifestyle Meal Prep do low carb or half carb options meals. Simply let us know when you are ordering. We are also working on Vegetarian, Vegan and Paleo FODMAP diet.




Are Lifestyle Meal Prep meals alterable?


Yes! Lifestyle Meal Prep meals can be customisable according to your diet requirements, allergies and preferences. Please let us know in the Order Form.




Does Lifestyle Meal Prep provide a vegetarian/vegan option?


We do not currently provide vegetarian/vegan option, but it is something we have been working on and hopefully we can provide a vegetarian/vegan option in the future.




Does Lifestyle Meal Prep offer different size meals?


Yes, we offer lean (small), main (medium) and size (large) meals.





Ordering

How do I order?


To order fill out our Order Form (https://form.jotform.co/Lifestylemealprep/lifestyle-meal-prep-order-form). You can also order by direct messaging us on Instagram and Facebook or simply email us on info@lifestylemealprep.com.au




Are the meals catered for a specific meal plan?


Lifestyle Meal Prep meals are designed for you to eat at your liking. They can be replaced for lunch and dinner, it is chosen at your own flexibility.




What if I have allergies or diet requirements?


While filling out the order form, there is an allergy/dieteray requirements section, please let us know when ordering and we will do our best to cater to those needs.




What if I don’t like a certain meal or ingredient?


Simply let us know, and we can swap it for something else. E.G. If you don’t like Seafood, we can change it to chicken or another protein.




Do you have Brown rice and Wholemeal pasta available?


We certainly do, let us know when ordering and we will cater to you. There is a small charge for brown rice and wholemeal pasta option.





Delivery

Do you deliver to my area?


Check out our DELIVERY PAGE for delivery suburbs. Alternatively, send us an inquiry and we can let you know.




When do you deliver?


Our deliveries are scheduled on Saturday and Sundays. We will give you a rough eta when ordering. If those times do not suit you please let us know and we will try change to a more suitable time.




What if I am not home?


We do require someone to be home to collect meals. If no one is home, we can leave your meals somewhere safe by the door and notify you once done. Meals will need to be brought inside within two hours.




Will the meals be safe outside?


Meals are safe for up to two hours before they needed to be brought and put inside fridge/freezer.




Is there a delivery charge?


Lifestyle Meal Prep have a free delivery policy within 32km radius of Melbourne CBD and a small $5-$9 charge on suburbs further out.




What if I need to change the delivery at the very last minute?


Please contact us via email, Facebook or instagram and we will do our best to change delivery time that suits you.




Can you deliver to Parcel Lockers and PO Boxes?


Unfortunately we are unable to deliver to Parcel Lockers and PO Boxes.




How are the meals delivered?


Lifestyle Meal Prep meals are transported in a refridgerated van which is kept at cool temperature for as long as possible.





Storing and Heating

How do I store my meals?


You can store meals in freezer (up to 3 months) or 2-3 days worth of meals in fridge.




How do I prepare my meals?


Simply microwave meals from frozen for 5-6 minutes or thaw meals overnight and microve for 2.5 minutes. Please make sure meals are heated through. There are also heating instructions on our packaging.




Are your meal containers microwave-safe?


All our containers are BPA free and microwave-safe.




What do I need to prepare my meals?


You will need a microwave to heat and prepare meals.




Are your meals fresh or frozen?


Lifestyle Meal Prep meals are frozen. We choose our ingredients carefully to work best frozen.




What is the shelf life of your meals?


Lifestyle Meal Prep meals have an shelf life 5 days in the fridge and 3 months in the freezer once you receive meals.





Payment and Subscription

Do you have a subscription plan?


Lifestyle Meal Prep now have subscription plan available. Simply click subscribe while ordering. Invoice will be sent out to you after and an automated direct debit will be set up. Let us know on Tuesdays if you require to stop, pause or change your subscription.




What are my payment options?


Lifestyle Meal Prep accept credit card/debit card (fees apply) or Bank deposit (no fees apply). Simply click which option while ordering.




If I join a subscription, will I be locked into a contract?


Lifestyle Meal Prep do not have a contract for our subscription, although let us know on Tuesdays if you would like to pause, stop, or change the subscription for the week.




How do I change, pause or cancel my subscription plan?


Simply send us an email with the your details and changes you wish to be made.





CONTACT

Email: info@lifestylemealprep.com.au

 

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